Shipping &
Delivery Policy

Safe and secure delivery of your precious jewelry to your doorstep.

Our Commitment:

At Hira Panna Jewellers, we ensure your precious jewelry reaches you safely and securely. We use trusted delivery partners and premium packaging to protect your valuable purchases.

Delivery Areas:

  • Local Delivery (Muzaffarpur): Same day or next day delivery available within city limits.
  • Bihar State: 2-3 business days delivery across all districts in Bihar.
  • Pan India: We deliver to all major cities and towns across India within 3-7 business days.
  • Remote Areas: Delivery to remote locations may take 7-10 business days.

Shipping Charges:

🆓 FREE SHIPPING on orders above ₹10,000

Enjoy complimentary shipping on all orders above ₹10,000 anywhere in India.

  • Local Delivery (Muzaffarpur): ₹100 for orders below ₹10,000
  • Bihar State: ₹200 for orders below ₹10,000
  • Rest of India: ₹300 for orders below ₹10,000
  • Express Delivery: Additional ₹500 for same-day or next-day delivery (where available)

Processing Time:

  • Ready-to-Ship Items: Orders are processed within 1-2 business days.
  • Made-to-Order Items: Custom jewelry may take 7-15 business days to craft before shipping.
  • Special Occasions: During festivals and wedding season, processing may take additional 2-3 days.
  • Quality Check: All items undergo thorough quality inspection before dispatch.

Packaging & Security:

  • Premium Packaging: All jewelry is packed in elegant, cushioned boxes to prevent damage.
  • Tamper-Proof Sealing: Orders are sealed with security tape and holographic stickers.
  • Insurance Coverage: All shipments are fully insured against loss or damage during transit.
  • Discreet Packaging: No external markings indicating valuable contents for security.

Order Tracking:

  • Tracking Details: You will receive tracking information via SMS and email once your order ships.
  • Real-time Updates: Track your package in real-time through our delivery partner's website or app.
  • Delivery Notifications: Receive alerts when your package is out for delivery.
  • Customer Support: Our team is available to assist with any delivery queries.

Delivery Partners:

We partner with trusted and reliable courier services to ensure safe delivery:

  • Professional Couriers: Blue Dart, FedEx, and other reputed logistics partners.
  • Local Delivery: Our own trusted delivery team for Muzaffarpur and nearby areas.
  • Special Handling: All packages marked for careful handling of precious items.

Special Circumstances:

  • Address Changes: Contact us within 2 hours of placing order for address modifications.
  • Failed Delivery: Three delivery attempts will be made. Packages returned if undelivered.
  • Weekend Delivery: Saturday delivery available in major cities for urgent orders.
  • Gift Deliveries: Special gift wrapping and delivery instructions can be accommodated.

Contact Us:

For any shipping or delivery queries, please contact us:

Safe & Secure Delivery

Your precious jewelry deserves the finest care during delivery. We ensure it reaches you perfectly.