Our Terms &
Conditions

Your complete guide to our policies and lifetime guarantees.

Lifetime Buyback & Resizing Policy:

At Hira Panna Jewellers Pvt Ltd, we believe jewellery is not just a purchase—it's an investment for a lifetime. To give our customers complete peace of mind, we offer a Lifetime Buyback Guarantee and a Free Resizing Policy (on select products).

Lifetime Buyback Policy:

Customers can return their jewellery to us anytime in the future for buyback.

Buyback value will be calculated as:

  • •Gold Jewellery: Based on the prevailing gold rate (deducting making charges & taxes).
  • •Diamond Jewellery: 80% of the prevailing market value of diamonds, plus the value of gold at current rates.
  • •Gemstone Jewellery: Value determined based on quality, weight, and market conditions.

Condition: Jewellery must be in a resalable condition and accompanied by the original invoice & certificate (if any).

Lifetime Exchange Policy:

  • •Customers may exchange jewellery purchased from us for another design anytime in the future.
  • •The exchange value will be the same as the buyback value, and the difference must be paid if the new product is of higher value.

Resizing Policy:

  • •We offer one-time free resizing of rings, bangles, or bracelets (within 15 days of purchase).
  • •After the free window, resizing may attract a nominal labour charge depending on the design and size difference.
  • •Some intricate or custom designs may not be eligible for resizing.

Exceptions:

  • •Customized, engraved, or specially ordered jewellery may not be eligible for buyback/exchange.
  • •Jewellery that is broken, damaged, or altered by a third party (other than Hira Panna Jewellers) will not qualify.
  • •Policies may vary for gold coins, bullion, or special collections.

Process:

  • •Visit our store or contact 📧 support@hirapannajewellers.in for buyback, exchange, or resizing requests.
  • •Our team will inspect the jewellery and calculate the value as per the prevailing market rates and policy.
  • •Buyback value will be provided via bank transfer or adjusted against new purchases (in case of exchange).

Policy Updates:

This policy may be revised from time to time. The latest version will always be available on our website.

Contact Us:

If you have questions or concerns about this policy, please reach us at:

✉️

Email

📧 support@hirapannajewellers.in
🏢

Address

🏢 Hira Panna Jewellers Pvt Ltd, C/o Hira Panna Jewellers, Purani Bazar, Brahmantoli, Muzaffarpur (Bihar) – 842001

✨ At Hira Panna Jewellers

Your privacy and trust matter as much as the quality of our jewellery.